FAQ and support

Any question? Read the FAQ or contact our helpdesk

Specify if it’s possible:

  • Personal Code
  • Date and time of the Sign-in that failed
  • place (Campus-Building, room)
  • Operating system
  • Problem description
  • The tests that were carried out and their results

All devices with wireless connectivity and operating system certified WPA Enterprise, for example:

  • Laptop with Windows XP Service Pack 2 or later
  • Laptop with Windows Vista Service Pack 1 or later
  • Laptop with Windows 7, 8 or 10
  • Laptop with MacOSx 10.4 or higher
  • Linux
  • PDA/Smartphone with Windows Phone 8.1  or higher
  • PDA/Smartphone with Symbian S60 or higher
  • PDA/Smartphone with Android 2.1 or higher
  • IPhone/IPod WI-FI

For other operating systems (Palm OS, Blackberry) see the manufacturer sites for the network configuration (WPA/WPA2 Enterprise with EAP-TLS authentication and AES encryption).

Please disable any tethering or sharing features when you are inside the University, the WiFi network is less efficient as it is subject to interference.

You can use any mail client to each provider by using the following protocols:

  • to receive: IMAPS (tcp 993) e POP3S (tcp 995)
  • to send: SMTPS (tcp 465) and SMTP SUBMISSION VIA STARTTLS (tcp 587)

You need to update the driver for the wireless card to the latest version available on the manufacturer’s website. For Atheros cards refer to website www.ath-drivers.eu/

You must check that you have set the dynamic assignment of the IP address in the network configuration and, in particular, that you have not manually set up external DNS of the Politecnico (for example 8.8.8.8, 8.8.4.4, 1.1.1.1 etc.).

If your problem is with the configuration or if you have questions about the certificate, see:

Help and setup:  FAQ and support

  • Support

    Do you have problems setting up your device or questions about the certificate?
    Help and setup:
    FAQ and support