Assistance requests management (OTRS)
OTRS (Open-source Ticket Request System) is an open source system for the management of requests for support that organises the service in a structured way. It has been available by the University for a number of years in order to manage various types of requests for support.
Recipients
Structure of the University.
Activation
The Head of structure[?] can request activation of a support service based on the use of OTRS using the online form OTRS: anomalies and configurations
Manuale d’uso (italian only)
Sei un operatore OTRS? Consulta le istruzioni per la gestione dei ticket.
Help e configurazioni: OTRS – Sistema di trouble ticketing: Guida all’uso
Requests management
The Requests management application, which manages all incoming tickets, is available via Online Services in the Requests and assistance section.
Access it directly at Requests management