Assistance requests management (OTRS)

OTRS (Open-source Ticket Request System) is an open source system for the management of requests for support that organises the service in a structured way. It has been available by the University for a number of years in order to manage various types of requests for support.


Structure of the University.


The Head of structure[?] can request activation of a support service based on the use of OTRS using the online form OTRS: anomalies and configurations 

Requests management

The Requests management application, which manages all incoming tickets, is available via Online Services in the Requests and assistance section.

Access it directly at Requests management