Assistance requests management (OTOBO)
OTOBO is an open source system for the management of requests for support that organises the service in a structured way. It has been available by the University for a number of years in order to manage various types of requests for support.
Recipients
Structure of the University.
Activation
The Head of structure[?] can request activation of a support service based on the use of OTRS using the online form OTOBO support
Support
write us:
Access the service
The service is also available on the Online Service portal
Guida all’uso (italian only)
Sei un operatore OTOBO? Consulta le istruzioni per la gestione dei ticket.