Centralized workstations
New activations and relocations
The service concerns the centralised hardware and software management of workstations.
It in particular:
- Ensures the updating of the operating system and the software packages through centralised distribution
- Maintains adequate safety standards through the centralised distribution of safety patches
- Configures on request printers, multi-function printers and scanners
- Provides remote control assistance by the HelpDesk service
- Manages the Microsoft Software centre: platform for the self-service installation and management of free-of-charge software or software licensed to the University, suitably tested for configuring the customer hardware.
To access the pc, use the University login details (Personal code and password).
Folder Redirection: on each managed machine, the user will have at his automatic disposal the personal documents found in the Remote Desktop environment.
Support
call us:
02 2399 2500
mon-fry: 8.30-12.45 / 13.45-17.00
write us:
New workstation
To request a new workstation the Head of structure [?] dovrà:
1- fill in the form: New workstation request
2- Send it as an attachment by online form request.
New user
To request a new user (with or without workstation)the Head of structure [?]must:
1- Fill in one of these forms:
2- Send it as an attachment by online form request.
Relocations
The service will take care of the necessary procedures to transfer workstations managed by ASICT.
- Verification of forms sent by the user to the Help Desk
- Verification of network sockets via Archibus
- Forwarding of requests to Telephony, Cabling and Logistics services
- Evaluation of any hardware renewal
- Optimisation of ASICT materials in the new areas
- Notification to users concerning removal timing and procedures
- Asset update
- Forwarding to technicians for printer installation/reconfiguration
To move up to five people
The Head of structure [?]must
1- Fill out a form for each person to move: Richiesta trasloco postazione
2- Attach the forms to the online form request and send it at least 48 hours before the date
3- Wait for the confirmation of the availability of Help Desk about the date indicated for the move
To move more than five people
TheHead of structure [?] must contact the help desk to check the timing and procedures.
Convert a structure
Once centralised management of the structure has been agreed, the client Help Desk service will take care of everything.
In particular, it will:
- evaluate the existing situation
- replace machines not compliant with ASICT standards (only certain models are supported). Non-compliant machines will remain at the disposal of the structure but will be neither supported nor managed.
possible supply of new workstations