Centralized workstations

New activations and relocations

The service concerns the centralised hardware and software management of workstations.

It in particular:

  • Ensures the updating of the operating system and the software packages through centralised distribution
  • Maintains adequate safety standards through the centralised distribution of safety patches
  • Configures on request printers, multi-function printers and scanners
  • Provides remote control assistance by the HelpDesk service
  • Manages the Microsoft Software centre: platform for the self-service installation and management of free-of-charge software or software licensed to the University, suitably tested for configuring the customer hardware.

To access the pc, use the University login details (Personal code and password).

Folder Redirection: on each managed machine, the user will have at his automatic disposal the personal documents found in the Remote Desktop environment.

Support

call us:

02 2399 2500
mon-fry: 8.30-12.45 / 13.45-17.00

write us:

ASICT workstation support

New workstation

To request a new workstation the Head of structure [?] dovrà:

1- fill in the form: New workstation request

2- Send it as an attachment by online form request.

New user

To request a new user (with or without workstation)the Head of structure [?]must:

1- Fill in one of these forms:

2- Send it as an attachment by online form request.

Relocations

The service will take care of the necessary procedures to transfer workstations managed by ASICT.

  • Verification of forms sent by the user to the Help Desk
  • Verification of network sockets via Archibus
  • Forwarding of requests to Telephony, Cabling and Logistics services
  • Evaluation of any hardware renewal
  • Optimisation of ASICT materials in the new areas
  • Notification to users concerning removal timing and procedures
  • Asset update
  • Forwarding to technicians for printer installation/reconfiguration

To move up to five people

The Head of structure [?]must

1- Fill out a form for each person to move: Richiesta trasloco postazione
2- Attach the forms to the online form request and send it at least 48 hours before the date
3- Wait for the confirmation of the availability of Help Desk about the date indicated for the move

To move more than five people

TheHead of structure [?] must contact the help desk to check the timing and procedures.

Convert a structure

Once centralised management of the structure has been agreed, the client Help Desk service will take care of everything.

In particular, it will:

  • evaluate the existing situation
  • replace machines not compliant with ASICT standards (only certain models are supported). Non-compliant machines will remain at the disposal of the structure but will be neither supported nor managed.
    possible supply of new workstations