Frequently Asked Questions and Support

Email

Email is also covered by the second authentication factor, which means that old configurations stop working.
In this case it is necessary to repeat the configuration following the information on the site according to your program or operating system.

Outlook help and learning

The junk mail filter (anti SPAM) is centrally managed by Microsoft and is based on assigning a score to messages based on more than 20,000 rules that represent and define the characteristics of spam and legitimate mail. If a message contains spam characteristics, points are added, if instead it scores as legitimate, points are subtracted. When the score reaches a set threshold, the message is marked as spam and added to the corresponding folder.

Users can contribute to optimizing the spam filter (anti SPAM) by sending messages of false positives and false negatives to Microsoft, which will then analyse them according to its own timetable and method. A false negative is a spam message that has not been identified as such. A false positive is a legitimate e-mail misidentified as spam.

Filter junk email and spam in Outlook Web App

More information on How to submit reports

You’ll have an unique mailbox, reached by messages sent to the address as student / graduate (…@mail.polimi.it) and the messages sent to institutional address as TA (…@polimi.it).

Access to webmail is through the same type of authentication used for the Politecnico’s Online Services.

If you use Polimi credentials

  • to recover them, you need to connect to the Online Services and use the procedure on the authentication page.
  • To change your password, connect to the Online Services and use the procedure on the authentication page.
  • Every time you change your access password for the University’s Online Services, you must update the password on all configured devices. Remember to enter your username as: [indirizzo email rimosso] (e.g. 12345678@polimi.it) followed by the new password you are using.

Once moved to the trash and eliminated, the mails can still be recovered for the next 30 days.
Webmail: click on the Deleted Items folder and click Recover Deleted Items.
Outlook: select Folder from the top menu and then select the Recover Deleted Items option from the toolbar at the top.

To access directly the webmail connect to: webmail.polimi.it/

The problem may be related to the browser.
Follow the following tips:

  1. Update the browser to the latest version
  2. Get rid of temporary internet files
  3. Try to use another browser

Deleting temporary files, cookies, passwords:

For Microsoft Edge: https://support.microsoft.com/en-us/windows/microsoft-edge-dati-delle-esplorazioni-e-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd

For Firefox: https://support.mozilla.org/en-us/kb/clear-cookies-and-site-data-firefox

For Chrome: https://support.google.com/chrome/answer/95582

To change the preferred language setting in webmail, you need to:

  1. Access webmail;
  2. Click on the “gear” icon in the upper right corner;
  3. Change the language in the drop-down menu;
  4. It is recommended to check the option “Rename default folders…”;
  5. Save.

NB: this procedure only changes the language for the email part. If you also want to change the storage part, please refer to the instructions on the One Drive for business page.

  1. Press the ‘More Options’ button on the Toolbar
  2. select the desired type of confirmation.

Student Naming Rules: The address is in the format [indirizzo email rimosso] and remains the same for all student careers (e.g., Master’s Degree, Master). In case of homonymy, a progressive number is added, for example, forename1.surname@polimi.it.

Naming Rules: The institutional address is in the format [indirizzo email rimosso]. In case of homonymy, a progressive number is added, for example, name1.surname@mail.polimi.it.

PhD Student Naming Rules: The address is in the format name.surname@polimi.it. In case of homonymy, a progressive number is added, for example, name1.surname@polimi.it.

For users with multiple addresses associated with their person, the mailbox automatically sets a primary address based on the following priority order:

  1. institutional address (nome.cognome@polimi.it)
  2. subdomain address (cognome@xxx.polimi.it)
  3. student/graduate address (cognome@mail.polimi.it)
  4. ASP subdomain addresses (cognome@asp-poli.it)

Each personal mailbox can only be associated with one redirection email address; all incoming emails will be redirected to that address.
Redirection can be set up independently by the user and under their responsibility.
In order to ensure the security of information exchanged with the email system, Technical and Administrative Staff are not authorized to configure forwarding to email addresses that do not belong to the polimi domain.

All messages directed to any of the email addresses associated with the person and listed above—institutional, student, and subdomain—will be delivered to the personal email inbox.

Messages directed to functional addresses that represent a distribution list to personal addresses will also be delivered to the personal email inbox.

All messages directed to any of the functional email addresses associated with the box will be delivered to the functional email inbox.

It will be possible, with some limitations, to set one of the secondary addresses associated with the mailbox as the sender of messages. This possibility will always be available from webmail but only from specific mail clients (e.g., Outlook).

Find the Exchange Online limits for a variety of service areas, including address book limits and mailbox storage limits at this page (Office 365 Education E1 plan): https://technet.microsoft.com/en-gb/library/exchange-online-limits.aspx

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Students, alumni and ASP
Staff Polimi and PhD